Refund policy

We want you to keep what you love. If something isn't right, here's how returns work.

We have a 14-day return policy — you have 14 days after receiving your item to request a return. Return shipping costs are the customer's responsibility, unless the item arrived damaged or incorrect. To be eligible, your item must be in the same condition you received it: unworn, unused, with tags, and in its original packaging.

To start a return, email us at info@buccalmarket.com with your order number, name, the item you wish to return, and the reason for the return. If your return is accepted, we'll send instructions on how and where to send your package. Items sent back without first requesting a return won't be accepted.

Damages and issues
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you received the wrong thing, so we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain items can't be returned, including perishable goods (food, flowers, plants), custom or personalized products (special orders), and personal care goods. Please get in touch if you have questions about your specific item.

Sale items
Only full-priced items may be refunded. Unfortunately, sale items can't be refunded.

Exchanges
The fastest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We'll notify you once we've received and inspected your return and let you know whether the refund is approved. If approved, you'll be refunded to your original payment method. Please allow time for your bank or credit card company to process and post the refund.